Patients’ needs can be met and managed during scheduled visits. However, what happens in between the visits? That is often when anxiety can take hold and a familiar voice will make a difference. Managing the “in between” time helps to mitigate risk for hospitalization and changing conditions that can escalate into a serious health event.
Reliant at Home has a Wellness Call Center to bridge these gaps in care, reduce unnecessary hospitalizations, and enhance the quality of care we provide in the home. We believe that proper disease management education is best achieved by repetition and encouragement.
We enroll patients in our Wellness Call Center program when they are new to our services, after a hospital stay or other material change in health, and when their risk for hospitalization is high. Our Wellness Call Center initiates live phone contact care protocols to help reduce the risk for ER visits or unnecessary hospitalizations.
Each patient’s living situation is unique. Whether the patient lives at home alone or has support from a caregiver, community, family member or friend, our Wellness Call Center calls the patient daily for a minimum of 7 consecutive days.
To speak with a Reliant at Home representative about our services, please contact us.